Frequently Asked Questions
What is the difference between Web Games and Downloadable Games?
Sometimes a game doesn’t fit into my screen. How can I see the entire game without scrolling?
How can I send in a question or comment about programming I’ve seen on Animal Planet?
What is your Privacy Policy?
Web Game Questions
The Web Game I want to play seems to load, but nothing happens. How can I start the game?
What do I do if I am still having trouble accessing a Web Game?
Downloadable Game Questions
I have a general question about Downloadable games, such as:
I have purchased a Downloadable Game and I have a billing question. How do I reach customer support?
Help with Login
I don’t have a Facebook account. Can I still login?
How do I change my avatar or username?
What if I can’t remember my password?
What is the difference between Web Games and Downloadable Games?
Web Games are free games you play in your regular Internet browser. Downloadable
games are games you can purchase and keep on your computer. These games offer a
rich gaming experience that you can play even when you’re not connected to the Internet.
All downloadable games include a free trial.
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Sometimes a game doesn’t fit into my screen. How can I see the entire
game without scrolling?
You may need to adjust your computer monitor settings. If your computer monitor
is set at 800x600 pixels or less, you may not be able to see the entire screen.
- On Windows computers, right click on your desktop and select Properties. Then select
Display Properties. Set your monitor to be a minimum of 1024x768.
- On Apple computers, visit Display Properties and set the resolution for a minimum
of 1024x768.
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How can I send in a question or comment about programming I’ve seen on
Animal Planet?
Animal Planet welcomes comments and questions from all of our viewers. You can find answers
to frequently asked questions and send in your questions by following this link:
http://animal.discovery.com/utilities/about/viewer-relations.html
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What is your Privacy Policy?
You can find our privacy policy at:
http://animal.discovery.com/utilities/about/privacypolicy.html
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The Web Game I want to play seems to load, but nothing happens. How can
I start the game?
You may need to update the Flash player software that powers our free online games.
The player is free and it only takes a minute or two to download. To update your
free Flash player software, please visit Adobe's website here:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
For best results, you may need to quit and reopen your browser or restart your computer
after installation.
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What do I do if I am still having trouble accessing a Web Game?
If you have already updated your free Flash player software and have restarted your
computer, it is most likely that the game problems you’re experiencing are caused
by an issue with your current Flash player.
If you are having trouble, the first step is to uninstall and re-install a clean
copy of the Adobe Flash Player.
To uninstall Flash:
To install Flash:
NOTE: If you are using an Apple computer, some Web Games and Downloadable Game Free Trial Demos may not load on your computer. This is because a small number of Web Games and Downloadable Game Free Trial Demos require the Active X plug-in, which is not available on Apple computers.
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I have a general question about Downloadable games, such as:
- How do I download and install games?
- How do I uninstall my product?
- Why won’t my games download in Windows Vista?
- Can I download games on a Mac?
- How do I install my product on another computer?
- When is an Internet connection required?
- Why do I have trouble downloading games or receive a "No Internet Connection" error
message?
- Why did I receive an error message or alert that Spyware, Malware or a Virus was
detected?
- Why do I get a blank screen when I try to start my game?
- Why am I getting display or sound errors when trying to play my game?
The RealArcade Help Center > Download Games
site will direct you to the right information and customer support contact for your
question.
Note: This information is hosted by our partner for Downloadable Games, RealArcade.
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I have purchased a Downloadable Game and I have a billing question. How
do I reach customer support?
The RealArcade Help Center > Purchasing
site will direct you to the right information and customer support contact for your
question about purchased games.
Note: This information is hosted by our partner for Downloadable Games, RealArcade.
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I don’t have a Facebook account. Can I still login?
Login for the game section of Animal Planet uses Facebook. If you do not have a Facebook account,
you can Sign Up for a free account
here.
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How do I change my avatar or username?
You always have the choice to use your Facebook name and profile picture OR you
can select a new screen name and avatar just for Animal Planet Games.
To make a change:
- 1. Click on the “My Profile” button on the games menu at the top of the page.
- 2. Click the “Edit Profile” link under your current screen name. This is at the top
left of your screen, right under the Welcome! greeting.
- 3. Choose either “Use my Facebook name and profile picture” or “Select a new screen
name and avatar.”
- 4. If you choose “Use my Facebook name and profile picture,” you can enter your new
screen name and select an avatar.
- 5. Click “Save” at the bottom of the screen to keep your changes, or select “Cancel”
to go back to your original settings.
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What if I can’t remember my password?
The game section of Animal Planet uses Facebook for login. If you do not have a Facebook account,
you can Sign Up for a free account with Facebook
here.
If you have forgotten your password, Facebook provides prompts to retrieve your
account info, including password.
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